Both the 'Customer Service and Relationship Skills Training' and the 'Management Skills and Team Leader Skills Training' courses contain professionally designed skills training materials to enable you to deliver high impact, engaging skills training successfully. Support is always on hand and our courses include the following:
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- Pre-course suggestions and ideas |
- Detailed facilitator notes |
- Delegate course workbooks |
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- PowerPoint slides and handouts |
- Group and individual exercises |
- Exercise briefing and debriefing notes |
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- Skills practice activities |
- Materials for 4-6 hrs per course |
- A learning evaluation with answers |
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- Post course follow-up ideas |
- Post course action plans |
- Best practice skills models |
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- Unlimited internal use license |
- Unlimited internal printing rights |
- Materials can be customised by you |
|
- Pre-course suggestions and ideas |
- Detailed facilitator notes |
- Delegate course workbooks |
|
- Powerpoint slides and handouts |
- Group and individual exercises |
- Exercise model answers and suggestions |
|
- Skills practice activities |
- Materials for 4-6 hrs per course |
- A learning evaluation with answers |
|
- Post course follow-up ideas |
- Post course action plans |
- Best practice skills models |
|
- Unlimited internal use license |
- Access to the course author |
- Materials can be customised by you |
With our professionally designed soft skills training course materials you save both time and money and the courses are ready-to-deliver right out-of-the box if you wish. Alternatively the course author can deliver the course(s) on your behalf, can train your trainers if required or design a bespoke training course for you.
Have a look at our sample soft skill training materials