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Training materials

With our customer service and relationship and team leader and management courses, you receive professionally designed soft skills training materials that includes everything needed to run high impact training:

Pre-course suggestions and ideas

Detailed facilitator notes

Delegate course workbooks 

PowerPoint slides and handouts

Group and individual exercises

Exercise briefing and debriefing notes

Skills practice activities

Materials for 4-6 hrs per course

A learning evaluation with answers

Post course follow-up ideas

Post course action plans

Best practice skills models

Unlimited internal use license

Unlimited internal printing rights

Materials can be customised by you

Pre-course suggestions and ideas

Detailed facilitator notes

Delegate course workbooks 

Powerpoint slides and handouts

Group and individual exercises

Exercise briefing and debriefing notes

Skills practice activities

Materials for 4-6 hrs per course

A learning evaluation with answers

Post course follow-up ideas

Post course action plans

Best practice skills models

Unlimited internal use license

Access to the course author

Materials can be customised by you


Save time and money with our professionally designed soft skills training materials, ready-to-deliver right out-of-the box. Available for Customer service and relationship skills development and Team leader and management skills development