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- 12. Planning and preparing for communication
12. Planning and preparing for communication
- Price:
- £79.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the actions required to plan effectively are identified through the use of the ©PLAN model. The consequences and impact of being ‘planned’ compared to being ‘not planned’ are discussed and delegates identify the ‘materials and processes’ and ‘personal and skills areas’ they can plan prior to a call. The importance of setting objectives is discussed and the ©SHARP model for doing this effectively is introduced.
A range of powerful questions that can be used during the ©SHARP process are identified and delegates practice using this technique. An exercise occurs where delegates review each others ©SHARP objectives and this is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the steps involved in effective planning
Explain the consequences and impact of planning or not planning
Demonstrate use of the ©SHARP objective and planning technique
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
A review of planning, the ©PLAN model and the activities involved
The consequences and impact of planning or not planning
Exercise. A review of planning activities and tasks
Planning and objectives using the ©SHARP model
Exercise. ©SHARP communication planning
Review exercise and feedback
Course benefits
Increase communication quality and effectiveness
Develops individual confidence and competence
Increases customer satisfaction
Improves customer communication
You can download our complete course brochure below (PDF 584 KB)
Download it here
