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- 15. Questioning and listening skills
15. Questioning and listening skills
- Price:
- £79.00
- Rating:
-
(2 product reviews)
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the reasons for questioning and listening are discussed and the different types of open and closed questions are explored. The different question types, including broad, narrow, secondary probes, hypothetical, reflective summary, factual, alternative, checking, defined outcome, multiple and leading are explored and the skills and techniques required for effective listening are discussed. Delegates then practice these questioning and listening skills and techniques. This is followed by a thorough debrief.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the principles underlying effective questioning and listening
List the skills required for effective questioning and listening
Explain how to use different questions types and how to listen effectively
Demonstrate effective use of questioning and listening skills
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
Questioning and listening skills, the reasons for them and the benefits of doing it effectively
Different question types. Open and closed questions, their purpose and examples of each type
Questions that should be avoided or used sparingly
Listening skills and techniques for effective listening
Exercise. Questioning and listening skills
Review exercise and feedback
Course benefits
Improves customer communication
Develops strong relationships
Increases effective communication
Develops soft skills
You can download our complete course brochure below (PDF 584 KB)
Download it here
