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- 16. Adapting to customer style and type
16. Adapting to customer style and type
- Price:
- £79.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course a complete review of communication styles, personality types and behavioural styles occurs. Techniques and best practice ideas to adapt to each customer style and type are identified and delegates practice using these as they adapt to a variety of different customer scenarios. This is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the different communication styles
Explain the different behavioural styles and underlying motivators
Explain the different personality types
Explain the skills required to adapt to different customers
Demonstrate customer adaptability skills
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
Review of communication styles,
Review of behavioural styles and underlying motivators
Review of personality types
Adapting to different behavioural and communication styles
Adapting to different personality types
Exercise. Identifying and adapting to different customer types
Review exercise and feedback
Course benefits
Develops adaptability skills
Improves the customer experience
Develops strong relationships
Increases personal effectiveness
You can download our complete course brochure below (PDF 584 KB)
Download it here
