Achieve more....

Course details

During this course what is meant by a ‘sales and service’ opportunity is discussed along with the benefits of identifying and developing them. Delegates then identify genuine ‘sales and service’ opportunities within their processes and customer interactions, and the skills required to identify and develop these are identified and discussed. How to recognise customer interest and buying signals is explained and delegates practice identifying and developing sales and service opportunities using the skills and techniques discussed. This is fully debriefed.

The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.

Course objectives

Explain what a ‘sales and service’ opportunity is
List sales and service opportunity types, when and where they occur
List the skills and activities required to develop sales and service opportunities
Demonstrate how to identify and develop a ‘sales and service' opportunity
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
Review of what is a ‘sales and service' opportunity is
Identifying opportunity types, when and where they might occur
Identifying the skills and activities required to spot and develop them
Team exercise. Developing a ‘sales and service’ opportunity
Identifying personal development areas and action plans
Review exercise and feedback

Course benefits

Develops soft skills and techniques
Increases sales and service levels
Builds confidence and motivation