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- 18. Summarising and completing communication
18. Summarising and completing communication
- Price:
- £79.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the reasons, benefits and the skills and activities required to summarise and complete communication are discussed. The ©PARAPHRASE model for effectively summarising is introduced, best practice during each stage is discussed, the use of positive language is explored and delegates practice summarising and ending communication using the skills and techniques discussed. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the skills and activities required to summarise effectively
Adapt communication summaries according to customer style and type
Explain how to use positive language and create the right lasting impression
Demonstrate effective communication summarising skills
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
Why summarise and the benefits
The skills and activities involved
A structured and adaptable approach to summarising. The ©PARAPHRASE model
Positive language and leaving the right impression
Exercise. Summarising completing communication
Review exercise and feedback
Course benefits
Increases communication effectiveness
Improves customer satisfaction
Develops soft skills
You can download our complete course brochure below (PDF 584 KB)
Download it here
