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- 9. Identifying customer personality types
9. Identifying customer personality types
- Price:
- £79.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course what is meant by personality is discussed and the 4 main personality types are examined along with the traits associated with each. The ©PEOPLE model for identifying customer personality type is introduced, best practice for each stage is discussed and delegates practice identifying customer personality type. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the different customer personality types
List the steps required to identify customer personality type
Explain the what should be taken into account when identifying customer personality type
Demonstrate your ability to identify customer personality type
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
A review of the different customer personality types
Identifying customer personality type using the ©PEOPLE model
Exercise. Identifying personality type
Review exercise and feedback
Course benefits
Develops effective customer communication skills
Develops customer adaptability skills
Develops understanding of different customer types
Personalises the customer experience
You can download our complete course brochure below (PDF 584 KB)
Download it here
