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- Customer service & relationship skills. All 18 courses
Customer service & relationship skills. All 18 courses
- Price:
- £1,279.00
- Rating:
-
- Availability:
- The materials for this programme will be sent once payment has cleared into our account
Product Description
The Customer Service and Relationship Skills Programme
The materials to run ALL 18 course from this skills development programme internally within your business.
You receive detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts, a learning evaluation exercise with model answers and an optional train the trainer by phone/screen sharing included. A face the face train the trainer or training delivery can also be arranged by the programme author.
Due to the size, number and value of these materials. They will be sent to you following cleared payment of funds into our bank account. So please choose bank transfer as the payment method. Thank you.
The materials for the following courses are included in this programme
Know yourself
Course 1. Your role and what it involves
Course 2. Your communication style
Course 3. Your behavioural style and personality type
Course 4. Your motivation and motivators
Course 5. Your strengths and development areas
Know your customer
Course 6. Stepping into the customer’s shoes
Course 7. Identifying customer communication style
Course 8. Identifying customer behavioural style
Course 9. Identifying customer personality type
Course 10. Identifying customer needs
Know your offer and approach
Course 11. Understanding your product and service offer
Course 12. Planning and preparing for communication
Course 13. Managing objections and indecisive customers
Step 4 – Develop your skills and adapt
Course 14. Communication skills and techniques
Course 15. Questioning and listening skills
Course 16. Adapting to different customer styles and types
Course 17. Developing sales and service opportunities
Course 18. Summarising and completing communication
You can download our complete course brochure below (PDF 584 KB)
Download it here
