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- TL11. Identifying team member needs
TL11. Identifying team member needs
- Price:
- £89.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the difference between needs and wants is discussed and the reasons why people ‘say yes’ and take action are explored. The ©LISTEN model for quickly and effectively identifying team member needs is introduced, best practice during each stage is discussed and delegates practice identifying team member needs taking into account communication style, behavioural style and personality type. This exercise is fully debriefed. The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the difference between needs and wants
Explain the reasons why team members have different needs
List the steps required to identify and confirm team member’s needs
Demonstrate how to identify team member’s needs
State how to quickly and easily adjust your approach accordingly
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
The difference between needs and wants
Identifying team member needs using the ©LISTEN model
Team member needs and different needs for different team member types
Exercise. Identifying team member needs
Adapting your approach
Review exercise and feedback
Course benefits
Develops strong relationships
Increases the effectiveness of personal development initiatives
Improves retention and loyalty
Increases individual effectiveness
Improves morale and motivation
Develops succession planning
You can download our complete course brochure below (PDF 584 KB)
Download it here
