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- TL16. Delivering effective feedback
TL16. Delivering effective feedback
- Price:
- £89.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the experiences, purpose and benefits of feedback are discussed from both the team leader and team members perspectives. The reasons for these experiences and perspectives are discussed, any differences and similarities are reviewed and the benefits of everyone agreeing to the purpose and benefits of feedback are explored. The reasons why feedback is sometimes avoided is discussed and the skills required to deliver feedback effectively are identified and agreed.
The ©FEEDBACK and ©5PF models are introduced with best practice at each stage is discussed. Techniques for handling difficult emotional responses to feedback are explored, the ©ABC model is introduced and the benefits of focusing on behaviour during feedback are identified. Delegates practice designing a feedback implementation plan and then deliver real feedback to each other on the content and structure of this plan. This exercise is fully debriefed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
State the purpose and benefits of delivering feedback
Explain the skills required to deliver effective feedback
Deliver feedback in a structured, confident and effective way
List the steps required to deliver feedback effectively
Demonstrate feedback delivery skills
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
The reasons and purpose of feedback
The benefits of feedback delivery
Why feedback is often avoided
The skills required to deliver feedback effectively
Structuring effective feedback. The ©FEEDBACK and ©5PF models
Dealing with difficult feedback and emotional responses
Exercise. Feedback planning and delivery skills practice
Review exercise and feedback
Course benefits
Increases individual awareness, self understanding and motivation
Improves retention and satisfaction
Reduces stress and frustration
Improves individual competence and effectiveness
You can download our complete course brochure below (PDF 584 KB)
Download it here
