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- TL2. Your communication style
TL2. Your communication style
- Price:
- £89.00
- Rating:
-
- Availability:
- Available for immediate download
Product Description
A complete set of professionally designed training materials to run a 4 to 6 hour soft skills training and development event. Complete with detailed facilitator notes, delegate workbooks, pre and post course ideas, appropriate skills models, exercises with briefing notes, visuals, handouts and an optional train the trainer by phone/screen sharing included.
Course details
During this course the different reasons, methods and approaches to communication are explored, along with the 5 different communication channels people use. A definition of communication is discussed and delegates review their own communication style and the benefits and drawbacks of the various communication methods (telephone, face to face and written).
The impact and influence that words, pace, tone, inflection and non verbal have on the overall communication message are highlighted for each area. Delegates identify their own communication style and the consequences of matching and mis-matching are discussed.
The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.
Course objectives
Explain the different types and styles of communication
Explain the differences and impact of verbal and non-verbal communication
Identify and understand your own preferred communication style
Identify the different types of communication style
Explain the consequences of matching or mismatching
Begin the process of designing a personalised development plan
Course content
Introduction and objectives
Why we communicate and the different methods and approaches
The different types, styles and channels of communication
Identifying our own preferred communication channel and style
Exercises. The consequences of matching or mismatching, and identifying communication style
Review exercise and feedback
Course benefits
Increases self understanding
Increases personal awareness
Enhances communication within the team and with customers
Develops understanding of different team member types
You can download our complete course brochure below (PDF 584 KB)
Download it here
