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Course details

During this course a complete review of communication styles, personality types and behavioural styles occurs. Techniques and best practice ideas to adapt to each of the team member style and type are identified and delegates practice using these as they adapt to a variety of different team member scenarios. This exercise is fully debriefed.

The course finishes with delegates reviewing their learning, creating an individual personal development plan and taking a learning evaluation.

Course objectives

Explain the different communication styles
Explain the different behavioural styles and underlying motivators
Explain the different personality types
List the skills required to adapt to different team members
Demonstrate team member adaptability skills
Begin the process of designing a personalised development plan

Course content

Introduction and objectives
Review of communication styles
Review of behavioural styles and underlying motivators
Review of personality types
Adapting to different behavioural and communication styles
Adapting to different personality types
Exercise. Identifying and adapting to different team members. skills practice
Review exercise and feedback

Course benefits

Develops adaptability skills
Improves the team experience
Develops strong relationships
Increases personal effectiveness